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Welcome to the IP3 TAC Support Web

Welcome to the new and improved IP3 support web This site serves as a public repository for all IP3 product related documentation and frequently asked questions. For general information regarding the IP3 product line, or Second Rule LLC please visit http://www.ip3.com.

Contacting IP3 Support

Please see the IP3 TAC web page for information on contacting the IP3 Technical Assistance Center.

Product Documentation



Announcements

NetAccess 5.0 Overview and System Requirements

NetAccess 5.0 includes updates to the open X-Series Linux operating system with the latest 2.6 kernel allowing for the future anticipated use of faster processors such as Intel’s Quad Core line of CPU’s, larger memory capacities, and the use of 10GigE (10 Gigabit per second Ethernet) network adapters for very high throughput networks. In addition version 5.0 supports the USB 2.0 interface Disk-on-Chip modules, substantially improving storage I/O performance. NetAccess 5.0 also includes immediate application features and functionality enhancements that will support the many vertical industry markets where IP3 NetAccess Gateways are used today. Those features include: enhanced network diagnostics, a centralized system log file, an email notification engine, FTP file management as well as an improved graphical interface and easier navigation.

NetAccess 5.0 System Requirements

Hardware: NetAccess X Series only, legacy NetAccess gateways will not support NetAccess 5.0. IP3 offers a very competitive hardware upgrade program - information for the upgrade program can be obtained by contacting IP3 Sales
Memory: 512 MB Physical RAM or higher*
Current IP3 Networks Annual Service Contract

End-of-Life Notification for IP3 Software Version 4.1 - May 21, 2008

Second Rule LLC is officially announcing the End-of-Life of firmware version 4.1. Customers with an installed base of Version 4.1 are highly encouraged to obtain the latest NetAccess release. Annual service contracts for firmware versions prior to 4.1 are not available. In order to obtain the latest release from IP3 - a current service contract is required. Renewal of annual service contracts requires updates to the latest NetAccess firmware release.

For information on obtaining firmware updates - please contact:

IP3 Networks Technical Assistance Center

Via Email: support@ip3.com
Via Phone: You can reach IP3 support personnel Monday thru Friday, 8:00 AM – 5:00 PST at
1-800-388-5262, Option 2 (toll free, U.S. and Canada) or 1-215-243-7070, Opt. 2.
Web: http://support.ip3.com

For information on renewing service contracts - please contact:

IP3 Networks Sales

Via Email: sales@ip3.com
Via Phone: You can reach IP3 Sales Monday thru Friday, 9:00AM - 5:00 PST at
1-800-388-5262, Option 1 (toll free, U.S. and Canada) or 1-215-243-7070, Opt. 1.


Effective End-of-Life Dates for IP3 NetAccess Version 4.1 Software
Milestone Definition Effective Date
End-of-Life Announcement Public Announcement May 21, 2008
End-of-Sale The last date to place orders for NetAccess with Version 4.1 software June 1, 2008
Last Ship Date The date that IP3 manufacturing will complete fulfillment and shipment of new unit purchase orders with Version 4.1 software. June 7, 2008
End of Maintenance Support The date that IP3 Engineering will cease considering the repair/maintenance of confirmed software defects June 15, 2008
Last Date of TAC Support The date that IP3 TAC will no longer assist customers with any issues related to the Version 4.1 software.

June 30, 2008

IP3 NetAccess GUI Update - February 12, 2008

Second Rule LLC has released the below preview of the upcoming enhancements to the NetAccess graphical user interface. The changes will be made available in the upcoming 4.2.9 firmware release. The release is scheduled to have general availability on or before February 20, 2008. The updated interface includes a new navigation system that allows moving between configuration screens with much greater ease, and is fully functional on most mobile browsers (BlackBerry, iPhone (Safari), and Opera are supported). The below preview requires a flash player.

NetAccessAPI DTD and Module Release - August 14, 2007

Second Rule LLC today announces the availability of NetAccessAPI, an industry standard, open Application Programming Interface for its leading IP3 NetAccess Gateway products. NetAccessAPI is based on the open standard W3C-recommended XML language, allowing any user to fully integrate the IP3 NetAccess Gateway using any programming or scripting tools, including Visual Studio, Crystal Reports, Python, PHP, ASP and many others. For additional information please see the NetAccessAPI page.


End-of-Life Notification for IP3 Software Version 4.0 - August 30, 2006

IP3 Networks (IP3) is officially announcing the End-of-Life of firmware version 4.0. All NetAccess products will ship with Firmware Version 4.1 and cannot be downgraded to 4.0. Customers with an installed base of Version 4.0 are highly encouraged to obtain the latest NetAccess release. Annual service contracts for firmware versions prior to 4.1 are not available. In order to obtain the latest release from IP3 - a current service contract is required. Renewal of annual service contracts requires updates to the latest NetAccess firmware release.

For information on obtaining firmware updates - please contact:

IP3 Technical Assistance Center

Via Email: support@ip3.com
Via Phone: You can reach IP3 support personnel Monday thru Friday, 7:00 AM – 5:00 PST at
1-800-388-5262, Option 2 (toll free, U.S. and Canada) or 1-858-876-0146, Opt. 2.
Web: http://support.ip3.com

For information on renewing service contracts - please contact:

IP3 Sales

Via Email: sales@ip3.com
Via Phone: You can reach IP3 Sales Monday thru Friday, 9:00AM - 5:00 PST at
1-800-388-5262, Option 1 (toll free, U.S. and Canada) or 1-858-876-0146, Opt. 1.


Effective End-of-Life Dates for IP3 NetAccess Version 4.0 Software
Milestone Definition Effective Date
End-of-Life Announcement Public Announcement August 30, 2006
End-of-Sale The last date to place orders for NetAccess with Version 4.0 software August 30, 2006
Last Ship Date The date that IP3 manufacturing will complete fulfillment and shipment of new unit purchase orders with Version 3.2 software. August 30, 2006
End of Maintenance Support The date that IP3 Engineering will cease considering the repair/maintenance of confirmed software defects August 30, 2006
Last Date of TAC Support The date that IP3 TAC will no longer assist customers with any issues related to the Version 4.0 software.

August 30, 2006

For questions regarding this announcement, please contact:
IP3 Sales
Phone: (858) 876-0146, option 1
Email: sales@ip3.com


End-of-Life Notification for IP3 Software Version 3.2 - August 30, 2006

IP3 Networks (IP3) is officially announcing the End-of-Life of Software Version 3.2. Unless otherwise requested, NetAccess product ordered as of December 12, 2005 will ship with Version 4.0. Customers with an installed base of Version 3.2 will continue to receive support from the IP3 Technical Assistance Center (TAC) as set forth in the milestones and time lines in Table 1. Customers are encouraged to migrate to Version 4.0 as new features and software enhancements will be applied to this version. NetAccess units that are covered by an Annual Service Contract can be upgraded to the current general availability release at no charge.


Milestones and Effective End-of-Life Dates for IP3 NetAccess Version 3.2 Software
Milestone Definition Effective Date
End-of-Life Announcement Public Announcement December 2, 2005
End-of-Sale The last date to place orders for NetAccess with Version 3.2 software January 2, 2006
Last Ship Date The date that IP3 manufacturing will complete fulfillment and shipment of new unit purchase orders with Version 3.2 software. January 23, 2006
End of Maintenance Support The date that IP3 Engineering will cease considering the repair/maintenance of confirmed software defects February 24, 2006
Last Date of TAC Support The date that IP3 TAC will no longer assist customers with any issues related to the Version 3.2 software.

August 30, 2006


For questions regarding this announcement, please contact:
IP3 Sales
Phone: (858) 876-0146, option 1
Email: sales@ip3.com

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